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Shipping & Handling

Delivery Information
Secure, tracked delivery — Australia & worldwide

We are committed to delivering your order in a secure and timely manner. All orders are typically dispatched within 1–5 business days of being placed. Please note that delivery estimates begin from the date of dispatch, not the date the order is placed.

5–7
Business Days
Australia
Direct Freight & Australia Post
7–14
Business Days
New Zealand
Australia Post International
10–18
Business Days
International
Australia Post International
Australian Orders
Orders within Australia are dispatched via Direct Freight for metropolitan areas. For addresses in the Northern Territory and rural or remote locations, we use Australia Post to ensure reliable delivery coverage. All shipments include tracking.
New Zealand & International
All international orders are shipped via Australia Post International. Parcels are fully trackable and require a signature upon delivery. If no one is available, the parcel will be held at your local post office for collection.
Track Your Order
Once dispatched, you'll receive a confirmation email with your tracking number. Track your order here:
Processing Times
All orders are typically dispatched within 1–5 business days of being placed. Orders are processed during standard business hours. Delivery estimates begin from the date of dispatch, not the date the order is placed.
Customs, Duties & Taxes
All international prices exclude Australian GST. Orders delivered outside Australia may be subject to local customs duties, import taxes, and clearance fees as determined by the destination country. These charges are the responsibility of the recipient and may be payable prior to or upon delivery. We recommend checking with your local customs office before placing an order to determine any applicable import costs. International shipping costs are based on total parcel weight and may vary by destination.
Possible Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to carrier or customs delays, high seasonal demand, weather disruptions, or remote delivery locations. Should a delay occur, we will do our best to keep you informed and provide updated tracking information. If your order has not arrived within the expected timeframe, please contact our customer service team.

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